Privacy Policy
How we handle your personal information with care and transparency.
On this page
Who we are
Glowtara ("we", "us", "our") is the data controller responsible for the personal information collected through this website. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our contact details are set out at the end of this policy.
What information we collect
When you complete the enquiry form on our website, we collect the details you choose to provide, which are:
- Your full name;
- Your telephone number.
We may also collect limited technical information automatically, such as anonymised usage data, where you have consented to optional cookies. You can read more in our Cookie Policy.
How we use your information
We use the information you provide solely to respond to your enquiry and to tell you more about Glowtara. In practice this means contacting you by telephone, answering your questions and, where you wish to proceed, helping you place an order. We do not use your details for automated decision-making or profiling.
Our lawful basis for processing
We rely on your consent when you submit an enquiry, and on our legitimate interest in responding to requests about our product. You may withdraw your consent at any time by contacting us using the details below.
Sharing your information
We do not sell your personal data. We may share information with trusted service providers who help us operate our business — for example, telephone or customer-support services — and only where they are bound to protect your data. We may also disclose information where we are required to do so by law.
How long we keep your information
We retain your enquiry details only for as long as necessary to deal with your request and to meet any legal or accounting obligations. When your information is no longer needed, we securely delete or anonymise it.
Your data protection rights
Under UK data protection law you have the right to:
- request access to the personal data we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- request that we erase your personal data in certain circumstances;
- object to, or ask us to restrict, our processing of your data;
- request the transfer of your data to another organisation;
- withdraw consent at any time.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
How to contact us
If you have any questions about this policy or wish to exercise your rights, please contact us:
Glowtara, 50 Pingle Dr, Bicester OX26 6WD, United Kingdom
Telephone: +44 1869 366200
Email: [email protected]